Returns & Refunds
We want you to be happy with your boots. If you are not, here is how returns work.
Your right to withdraw (14 days)
If you are a consumer in the EU, you may withdraw from your purchase without giving a reason within 14 days of the day you receive your order. In addition, we accept returns for any reason up to 30 days from the date you placed your order.
How to return an item
- Email hello@balticboots.com with your order number and the item(s) you want to return.
- We will reply with the return address and instructions. Please do not send items back before you hear from us, because items ship from different warehouses depending on the brand.
- Send the item back unworn (try-on only), in its original packaging with all tags.
Costs
You pay the cost of returning the goods unless the item is faulty, damaged or not what you ordered. In that case we cover the return and send you a replacement or a full refund.
Refunds
We refund the purchase price, and standard delivery charges for a withdrawal within the 14-day period, to your original payment method within 14 days after we receive the goods back (or you show proof of dispatch). Items showing wear beyond try-on may be refunded with a deduction for the loss in value.
Faulty or damaged items
All products carry a 2-year legal guarantee against defects under EU consumer law. If something arrives damaged or develops a fault, contact us with your order number and photos and we will put it right.
Orders in several parcels
Items from different brands may arrive in separate parcels and on different days. Each parcel can be returned independently.
Questions? hello@balticboots.com