Frequently Asked Questions
Where do you ship?
To EU countries, in EUR.
How long does delivery take?
Orders are dispatched from EU warehouses, usually the next business day. Delivery is typically 3–8 business days.
Why did my order arrive in more than one parcel?
Brands ship from separate warehouses. You get tracking for each parcel.
Are there customs fees?
No, not for deliveries within the EU.
What is your return policy?
14-day right of withdrawal, plus we accept returns up to 30 days from order date. See the Return Policy.
Is there a warranty?
Yes, a 2-year legal guarantee against defects.
How do I choose my size?
See the Size & Fit Guide. If between sizes, size up for thick socks.
How do I track my order?
Use Track Order or the link in your shipping email.